Refund policy

Returns & Refunds

If you change your mind about an online purchase, you have 14 days from the date you receive your order to let us know that you wish to cancel your purchase. You then have a further 14 days to return the goods to us.

To start a return, please contact us at info@connectingtonature.ie. Items should be returned unused and, where reasonably possible, in their original packaging. Please include your order details or other proof of purchase.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning unwanted items.

Once we have received and inspected your return, we will process any refund due to your original payment method. For eligible change-of-mind cancellations, this will include the cost of our standard delivery service. Any additional delivery cost incurred by choosing an enhanced or expedited delivery option is not refundable.

Refunds will be processed without undue delay and in accordance with your statutory rights. Please allow additional time for your bank or card provider to process the refund.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect so that we can resolve the issue. Your statutory consumer rights apply to faulty goods and are not affected by this returns policy.

Exceptions

Some items may be exempt from the statutory change-of-mind right, including personalised or made-to-order products. This does not affect your rights where an item is faulty, damaged or not as described.

Sale items

Sale items purchased online have the same statutory consumer rights as full-price items, including the right to cancel eligible online purchases within the applicable cooling-off period.

For any questions about returns or refunds, contact us at info@connectingtonature.ie